Refund and Cancellation Policy

Last Updated: November 22, 2025

1. Nature of Services

SYT Solutions Private Limited ("Brivo") offers digital services, including but not limited to API access, background verification reports, due diligence insights, and corporate data retrieval (the "Services").

By purchasing or using our Services, you acknowledge that:

• The Services are digital and non-tangible goods.
• The Services are consumed immediately upon generation of a report or API call.
• We incur costs (vendor fees, compute resources, and third-party royalties) the moment a request is processed.

Therefore, we strictly do not offer refunds once a Service has been used or a report has been generated.

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2. General "No Refund" Policy

2.1 All Sales Are Final Unless expressly stated otherwise in this Policy or required by applicable law, all payments made to Brivo are non-refundable. This applies to:

• Subscription Fees: No refunds will be issued for partial months or unused time if you cancel your subscription mid-cycle.
• Prepaid Credits/Wallets: Funds added to your Brivo wallet or prepaid credit balance are non-refundable and non-transferable. They must be used to consume Services on the platform.
• Pay-Per-Use Fees: Fees charged for individual reports, API calls, or checks are final once the request is processed by our system.

2.2 Change of Mind We do not provide refunds for "change of mind," "accidental purchases," or if the data returned in a report (e.g., a clean criminal record) was not what you hoped to find. You are paying for the search process, not a specific result.

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3. Exceptions: Technical Failures

While we maintain a strict no-refund policy, we are committed to fair billing. We will issue a refund (or credit to your account) ONLY under the following specific circumstances:

1. Service Failure: You were charged for a report or API call, but the system failed to generate the output due to a technical error on our end (e.g., a timeout or 500 Internal Server Error).
2. Double Billing: You were charged twice for the same transaction due to a payment gateway error.

If a refund is approved under these exceptions, it will be credited within 10 working days.

Note: Inaccurate data resulting from third-party public records (e.g., a court typo) does not qualify as a technical failure.

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4. Subscription Cancellations

• How to Cancel: You may cancel your recurring subscription at any time through your account settings.
• Effect of Cancellation: Your cancellation will take effect at the end of the current billing cycle. You will retain access to the Services until the cycle ends.
• No Pro-Rata Refunds: We do not offer pro-rated refunds for the unused portion of a billing period.

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5. Chargebacks and Disputes

If you believe a charge is incorrect, strictly contact us first at [email protected].

• Unauthorized Chargebacks: If you initiate a chargeback or dispute with your bank/credit card provider for a valid charge, we reserve the right to:
  1. Permanently ban your account and blacklist your organization from future use of Brivo.
  2. Dispute the chargeback by providing evidence of your usage logs and acceptance of these Terms.
  3. Pursue legal action to recover the disputed amount and associated fees.

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6. Contact Us

To request a refund under the "Technical Failures" exception, please contact our support team within 7 days of the transaction date.

• Email: [email protected]
• Subject Line: Refund Request - [Transaction ID]